The risk of loss and responsibility for all merchandise ordered on this website pass to you when the merchandise is delivered to USPS. Trilogy Boutique is not responsible for delays in shipping, lost or damaged items, or products marked "Delivered" by USPS. All orders will receive a tracking number once the order has been shipped. If tracking states that your order has been delivered, you must contact USPS directly and file a claim if necessary. If a package is lost or stolen, we are not responsible for refunding or replacing merchandise.